FAQ

Frequently Asked Questions (FAQs)

1. Are lab-grown diamonds "real" diamonds?

Yes. They are 100% real diamonds. They are physically, chemically, and optically identical to mined diamonds. The only difference is their origin. They pass all diamond testers. 

2. Why choose lab-grown?

It's the intelligent choice. You get a visibly superior diamond (often 30-40% larger for the same price) that is 100% conflict-free and environmentally sustainable. It's brilliance without compromise.

3. What is the difference between Hana Atelier and other jewelers?

Our uncompromising commitment to quality: every stone is IGI certified, every setting is hand-crafted, and every purchase is backed by a lifetime warranty.

4.  How long does shipping take?
Shipping times vary based on your location. Typically, orders within Singapore take 3-5 business days. For international shipping, delivery times may vary. You will receive a tracking number once your order has shipped.

5. Can I track my order?
Absolutely! Once your order has shipped, you will receive an email with a tracking number so you can monitor its progress.

6. What is your return and exchange policy?
For health and safety reasons, we are unable to accept returns or exchanges on jewelry items. However, if you receive a defective or damaged item, please contact us within 14 days of receipt, and we will be happy to assist you in resolving the issue. Your satisfaction is our priority! Please see our Shipping & Returns Policy for more details.

7. Do you offer customization services?
Yes! We offer customization options for many of our pieces. You can choose specific gemstones, adjust designs, or create something entirely unique. Please contact us for more information on how to start your custom order.

8. How can I contact customer service?
If you have any questions or need assistance, feel free to reach out to our customer service team at hello@hanaatelier.com. We’re here to help!